How Ratings/Reviews Work

When browsing products on your website, customers will be able to view other ratings (using a 5-star method) and reviews (with a text note review) as well as place their own.

1. The customer can rate and review the wine using the form at the bottom of the product page.

2. By default, the new rating and review will automatically be posted on the website for other customers to view. You will also receive a notification email of a new review. (The ability to moderate ratings/reviews before posting is available. Please see Moderate Reviews for more information).

3. Admins can Manage and remove any of the posted reviews from the Manage Reviews section of the product.

Manage Reviews

1. Select the product.

2. From the right-hand Product Properties menu, select Manage Reviews. 

3. You can view reviews placed for specific products here.

4. Click [X] Delete under the specified review to delete reviews. 

5. If the review is still visible on site, please create a test review and repeat steps 2-4 to remove all reviews appearing.

Moderating Reviews

When a visitor submits a review online, a notification is sent to the admin on the list to receive notifications. From the review email, you will have the ability to delete any inappropriate content or spam. To set up the moderation of reviews on WineDirect, please get in touch with support@winedirect.com.

You can also delete them when viewing a review on a product.