Club Members
Written by Edi Sipkas
Updated at June 19th, 2025
Table of Contents
This report will allow you to view your club members. You can view your club members' details based on a specific date range.
Running the Report
1. Go to Reports > Club Members > Club Members
3. Adjust the dates, or click Manage Filters and Manage Reports Columns to customize your report.
4. Click Export to queue your report for download. It will be emailed to you when ready. You can also Save As or click Actions > Schedule to schedule your report to generate regularly.
We have several parameters you can use to get the most out of your Club Members report:
| Clubs | Select the Club you want to search by, or select All Clubs. |
|---|---|
| Status | Select the Status. (Example: All Members/Active/Cancelled/On Hold) |
| Signup From Date | The date the customer sign up and where you want the report to range from. |
| Signup To Date | The date the customer signs up where you want the report to range to end. |
Reports are exported in a CSV format.
Here are the definitions of what will populate your Club Members report:
| WebsiteName | The name of the website the club member belongs to. |
|---|---|
| Club | Club name that the customer belongs to. |
| Cust # | Customer number of the club member. |
| Birth Date | Birthdate of the club member. (MM/DD/YY) |
| First Name | First name of the club member. |
| Last Name | Last name of the club member. |
| Company | Company name of the club member. |
| Address | Address of the club member. |
| Address 2 | The second address of the club member. |
| City | A city that the club member lives in. |
| State | State that the club member lives in. (XX) Ex: California - CA |
| Zip | Zip code/Postal of the club member. |
| Phone | Phone number of the club member. |
| Email address of the club member. | |
| ShipTo | Option selected for the shipping of the order. (Billing Address, Pickup, other address) |
| Ship Birth Date | Birthdate of the customer to whom the order is being shipped. (MM/DD/YY) |
| Ship First Name | First name of the customer that the order is being shipped to. |
| Ship Last Name | Last name of the customer that the order is being shipped to. |
| Ship Company | Company name of the customer to whom the order is being shipped. |
| Ship Address | Address of the customer that the order is being shipped. |
| Ship Address 2 | The second address of the customer that the order is being shipped to. |
| Ship City | A city that the customer lives in that the order is being shipped to. |
| Ship State | State that the customer lives where the order is being shipped to. (XX) Ex: California - CA |
| Ship Zip Code | Zip code/Postal of the customer that the order is being shipped to. |
| Ship Country | Country of the customer that club orders are being shipped to. |
| Ship Phone | Phone number of the customer to whom the order is being shipped. |
| Ship Email | Email address of the customer that the order is being shipped. |
| Shipping Strategy | Shipping Strategy was chosen for club membership. |
| Shipping Type | Shipping Type is chosen for club membership. |
| Credit Card Type | The type of card used for the transaction. (Visa/MasterCard/AmericanExpress/Discovery) |
| Credit Card | The number of the card used for the transaction. (XXXX XXXX XXXX 5454) This is encrypted; only the last four digits will be visible. |
| Expiry Mo | The month that the card expires. (MM) |
| Expiry Yr | The year that the card expires. (YYYY) |
| Name On Card | Name of the cardholder. |
| Last Processed | Date their credit card was last processed. |
| PrePay | Is the membership a Prepay membership? (Yes (Number of Prepay SKU)/No) |
| Shipments | How many Shipments have they received, and whether the membership is ongoing or prepaid? (Ie. 2 / 3 = Two out of three prepay shipments have been sent, 1 / Ongoing = One shipment has been sent on an ongoing membership) |
| Sign Up Date | Date for signing up for the Club. |
| On Hold Start | Start date of a hold if there is a hold on the membership. |
| On Hold End | End date of a hold if there is a hold on the membership. |
| Retain Privileges | Yes/No - Indicates if the club member still receives club discounts and promotions but does not qualify for club shipments. |
| Cancel Date | Date of membership cancellation. |
| Product Discount | Discount on products chosen for Club Processing. (This does not apply to average website orders) |
| Shipping Discount | Discount on shipping chosen for Club Processing. (This does not apply to average website orders) |
| Pickup | Yes/No |
| Pickup Location | The location is chosen for the club member to pick up. |
| Pickup Location Code | Location code of the pickup location. |
| Sales Associate | Name of the associate that sold the membership. |
| Source Code | Free-form text to track club members. |
| Gift | Yes/No - Indicates if membership is a gift membership. |
| Gift Message | A gift message sent to the gifted recipient (appears on the packing slip) |
| Notes | Any additional notes added to this club membership. |
| Cancel Reason | Reason for membership cancellation. |
| LTV (Lifetime Value) |
The total net profit of the club member over their entire relationship with your company. |
Search For Cancelled/On Hold Only Members
If you are searching for canceled or on hold only, please remember to select the appropriate status of the club members via the Status filter of the club members report.